Organizations that deliver great customer experiences start with a great customer experience culture. Culture is about a set of shared attitudes, values, and practices. When it comes to business, it’s about how those shared beliefs translate into the behaviours of the organization and its employees.
Culture …

As a teenager I taught myself how to play guitar by learning the tablature in a magazine called Guitar for the Practicing Musician. Reading it enhanced my playing skills by reinforcing the basics and giving me a stronger foundation to explore the creative possibilities of …